14 EXCEL FORCE MSC BERHAD MARKETPLACE The Group believes it is important to maintain a good level of communication and understanding with internal and external stakeholders, necessary for good corporate governance, and protect its reputable and sustainable business entity. The Group conducts stakeholder engagement to identify key stakeholders for the Group. This engagement evaluates the level of influence and dependence, whether directly and indirectly towards the Group. A summary of the stakeholders groups, the sustainability topics and the type of engagement with frequency are shown in the following table. List of stakeholder Sustainable topic Type of Engagement Frequency Customers • Regular meeting with customers • Provide stable, cost effective and reliable solution • Sustain good rapport for mutually beneficial relationship • Regular interactions with decision makers, influencers and users within the customer • Regular operation reviews/ meetings • On-going • On-going Suppliers • Ensure products are reliable, high quality and cost effective • Ensure after sales service is available, including emergency support • Forge strategic partnership • Regular meetings and correspondences • Get updates on latest product offering • Supplier evaluation and rating • On-going • On-going • Annually Employees • Health and safety • Communication and engagement • Working condition and welfare • Career development and training • Performance review • Operation in compliance with applicable laws and standard operating procedures • Social event with employees • Training and development • Formal department/town hall meeting • Appraisal and performance review • On-going • On-going • On-going • Annually Shareholders • Conduct Annual General Meeting (AGM) • Setup investor relations (IR) website for ease of communication • Business performance • Operation in compliance with applicable laws and regulations • Annual Report • Interim financial report • Corporate website and investor relationship channel • Regular meetings and correspondence • Annually • Quarterly • On-going • On-going Local community • Engaged with local NGO • Undertake community service to assist under-privileged children • Environment protection • Participation in local community and activities • Sponsorship or donation • On-going • On-going Media • Timely and accurate information • Press release • As required Sustainability Statement (cont’d)
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