EXCEL FORCE MSC BERHAD - ANNUAL REPORT 2020 16 KEY SENIOR MANAGEMENT PROFILE WONG GUAN BOON Head, Customer Service Male, Aged 46 Wong Guan Boon, a Malaysian, joined EForce in 1999. He holds an Advance Diploma in Computer Engineering. He started his career as a Hardware Engineer with Excel Force Sdn Bhd and experience in technical support and marketing role. He was also involved in a number of sales and implementation of EForce’s products including Internet stock trading system, Equities Back Office System, Trader Information System, Professional Trading Platform - BTX, Public Display System and StockBanking systems to customers in Malaysia, Indonesia, Singapore, Thailand and Vietnam. Currently, he is the Head of Customer Service, responsible to oversee thecustomerserviceandsupport team, task to improve customer support service level and monitor functionalities of hardware and software. NICHLAS KIM SOON SENG Head, Research and Development Male, Aged 38 NichlasKimSoonSeng, aMalaysian, joinedEForce on 23 August 2005. He graduated with a Bachelor of Computer Engineering degree from Iowa State University, Ames where he specialised in microcontrollers, digital systems, computer organisation and design. After graduation, he started his career with EForce as software developer. He played an instrumental role in the development of Custodian and Nominees System, Cyberstock Trading Solution for customers in Malaysia, Vietnam and Indonesia. Nichlas was also closely involved in the development of Back Office System and responsible for building new HTML5 based multi-platform Cyberstock Trading Solution. Most recently, he led the development of an insurance product comparison portal. Currently, he is responsible on product research and development together with Chief Technology Officer in EForce and also involved in daily operation and possessed additional responsibility on managing one of our clients as Project Manager, notably in Foreign Shares Trading platform enhancement. WONG BOON LEONG Head, System Design and Quality Assurance Male, Aged 41 Wong Boon Leong, a Malaysian, joined EForce on 23 August 2005 as a Software Developer. He graduated with Bachelor of Information Systems Engineering degree fromUniversiti Tunku Abdul Rahman. He is also a Project Management Professional (PMP) certified practitioner. Throughout his 14 years with EForce, he has held various positions such as System Analyst, Project Manager and Head of System Design. He has vast overseas and local projects experience, engaging with our clients from stock trading, banking and insurance industries. Boon Leong helps them to fulfill not just their business needs but gain competitive advantages by leveraging on IT systems and products. Currently he is responsible for system design and quality assurance function. ALICIA CHAN SAU HSIA Head, Human Resources and Administration Female, Aged 46 Alicia Chan Sau Hsia, a Malaysian, was appointed as the Manager of Human Resources and Administration in 2012. She graduated with a Bachelor of Management (Marketing) from the University of South Australia. She also obtained professional certificate in Human Resources Management. Prior to joining EForce, she was attached to several large corporations with operational roles in retail, service and human resources management. She has more than 15 years of experience in human resources and administration with over 10 years of experience at managerial level. She is experienced in recruitment, compensation and benefits, training and development, payroll management and in initiating Corporate Social Responsibility. Currently as Head of Human Resources and Administration, she is responsible in formulating and implementing human resources strategy and productivity, aligning them to the organisation’s aspirations and objectives. She also assists in creating balance amongst people, work environment and performance. The Management team is headed by the Managing Director, Mr. Wong Kok Chau. He is assisted by Mr. Eng Shao Hon, Mr. Gan Teck Ban and the following key seniormanagement.