EXCEL FORCE MSC BERHAD Annual Report 2019

EXCEL FORCE MSC BERHAD - ANNUAL REPORT 2019 20 MARKETPLACE The Group is committed to ensure the interest of all our important stakeholders, i.e. shareholders, suppliers, customers and local community are well taken care of. We ensure proper corporate governance practices are in place and are closely monitored and reviewed on regular basis. The Group is committed to ongoing stakeholder engagement as the main component of business and sustainability strategies, we conduct regular dialogue that enable us to identify and address any issue promptly. List of stakeholder Stakeholder engagement Customers Regular meeting with customers, provide stable, cost effective and reliable application solution, build up good rapport for mutually beneficial relationship. Suppliers Ensure products supplied by suppliers are reliable, of high quality and are cost effective. Ensure there is after sales service for emergency support. Conduct annual supplier review Shareholders Conduct Annual General Meeting (AGM). Setup of Investor relations (IR) website for ease of communication. Regular and periodic announcements on financial performance of the Company and other announcement as required under the listing rules. Local community Engaged with local NGO to support them with monetary donation for their daily operation expenses. ENVIRONMENT The Group works toward reducing its carbon footprint by improving our application solution efficiency and incorporated green mindset across our value creation chain. The main objective is to reduce climate change impact. During the year, we have implemented the following procedures to ensure a safe and healthy working environment:- (i) Setting policies and procedures to promote workplace health and safety, and reduce accident/injury rates that could affect work performance; (ii) Ensuring office security is strictly maintained at all times (e.g. access control, CCTV surveillance, security guards etc.); (iii) Ensuring our office premises are equipped with relevant fitting and equipment in case of fire (e.g. fire alarms, fire extinguisher, fire proof door, etc.); and (iv) Conducting periodical fire drill exercises. The Group has implemented additional measure in recent Covid-19 pandemic, which include providing face mask and hand sanitizer, record employee temperature on daily basis, impose social distancing and other precautionary measures. SUSTAINABILITY statement (CONT’D)