DESTINI Annual Report 2020

Sustainability Report Shareholders Our shareholders are the ultimate owners of the Company and as such, they are entitled to timely and quality information on the Group’s financial performance and position. From time- to-time, Destini engages with our shareholders through open dialogues and a planned investor relations programme which includes roadshows, meetings, and regular analyst and fund manager briefings. These sessions are typically hosted by the Strategic Planning Department and Executive Directors. MATERIAL SUSTAINABILITY MATTERS Economic Apart from the AGM where shareholders are encouraged to ask questions to the Board and Executive Management on business operations, and the financial performance and position of the Group, the Group’s corporate website at www. destinigroup.comalsoprovidea linkon investor relationswhere quarterly and annual financial statements, announcements, financial information, annual reports, circulars/statements to shareholders and other pertinent information are uploaded on a timely basis when available. Customers & Products The Group is committed to see that not only our shareholders’ interests are taken care of but also those of our customers and suppliers. For our customers, we will supply quality services and products which meet their satisfaction and expectations through continual improvements in technology, processes and services as the case may be. In order to ensure that our products are of consistent standard and quality, our management has internally established a Regulatory, Safety and Quality Assurance Department to establish, check and continually improve the continuity compliance as required by Statutory and/or Regulator bodies, Standard Certifying Agency, Customer and/or Original Equipment Manufacturer (“OEM”). This is also to ensure that we are able to achieve, sustain and continually improve the business relevant standard that directly impacts the business continuity. CUSTOMERS’ SATISFACTION Internationally recognised best practices and international quality accreditation Experienced management and equipped with industry knowledge, extensive technical support and comprehensive training services Prompt delivery and reliable customer service Efficient after-sales service, create an integrated and resilient workforce 46 ANNUAL REPORT 2020 DESTINI BERHAD