GROUP BUSINESS REVIEW MAINTAINING MARKET LEADERSHIP Focused on fortifying service reliability, the core objective for the Group Supply Chain Department in FY2021 was to enhance the Demand and Supply process to flatten inventory peaks and dips within the Group. On-site supply chain planning teams were established at MSM refineries and these worked closely with the commercial team to regularly monitor and review inventory build-up towards optimising stock levels at all times. In addition, weekly collaboration with sales, finance and operation led to the customer service function being restructured by customer segment and more streamlined Order to Deliver (OTD) processes in sales and operation. Sales & Distribution (RM) 28 million 26 million 25 million OnTime in Full 83% 94% 93% Inventory Record Accuracy 99.32% 100% 100% Stock Cover 9 days 20 days 19 days 2020 2019 2021 WHO WE ARE STATEMENT & DISCUSSION BY OUR LEADERS HOWWE OPERATE MSM Malaysia Holdings Berhad ANNUAL INTEGRATED REPORT 2021 90
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