Improve MSM Johor’s UF, yield and refining cost Maintain good rapport between management and union members Amidst continued pandemic concerns, safety was prioritised at all operational locations and refinery concerns were addressed to ensure business continuity. Following the occurrence of incidents relating to COVID-19 during the year, MSM immediately implemented heightened SOPs and safety measures. There were also planned and unexpected plant closures that hampered the Group’s goal of driving MSM Johor’s yield and Utilisation Factor (UF). MSM took the opportunity to implement total plant scheduled maintenance, certifications and plant upgrades for higher plant reliability and efficiency moving forward. OVERVIEW 2022 PRIORITIES Improve product and service quality to reduce customer complaints Initiate a plant rejuvenation plan for MSM Prai Improve engagement with governing bodies (DOE and DOSH) and other stakeholders (local authorities, service providers) to ensure continued and safe operations in all aspects SUSTAINABILITY JOURNEY HOWWE ARE GOVERNED FINANCIAL STATEMENTS ADDITIONAL INFORMATION 81
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