ABOUT THIS REPORT NAVIGATION ICONS Throughout this report, the following navigation icons are used to link our six capitals, key stakeholders, strategic themes and enablers to material matters, risks, and performance. Our financial capital enables us to provide salaries for our employees, dividends for our shareholders and investment in communities while driving sustainable growth through reinvestments to maintain and grow our business. Our investors’ funds are wisely invested to increase our operational efficiency as well as to initialise operations in our plants. Raw sugar and fuel are the natural capitals of our industry. We depend on reliable access to these to maintain smooth operations. Price of raw sugar has a great impact on our profit margin and is determined by open market commodity forces. As such, we have strong risk management in place through price hedging mechanism in meeting budgets. We build trusted relationships with raw sugar suppliers and exercise hedging strategies to optimise on better deals. Our skilled employees, contract workers and experienced management team are our greatest assets. We have 1,033 employees which are considered skilled industry experts who provide us a competitive edge in helping us maintain market leadership. Via training and skill enhancement initiatives such as Staff Mobility Programme, we seek to maintain a good quality talent pool within the Group. We were established to ensure national self-sufficiency in sugar, and have since become the flagbearers of Malaysia’s sugar industry. As such, MSM’s social and relationship capital are the relationships of trust we build with our stakeholders - our employees, customers, suppliers, investors, communities, regulators, the government, industry partners and the media. We contribute to national and community development through the payment of taxes and zakat, as well as create employment opportunities by maintaining profitable operations. OUR SIX CAPITALS STAKEHOLDERS Consumers & Customers Vendors, Suppliers & Industry Partners Employees Media, NGOs & Communities Financial Capital Natural Capital Human Capital Social & Relationship Capital Regulatory Agencies & Statutory Bodies We produce the highest quality sugar with assured certifications. We also ensure availability of refined sugar through effective stock management. With our recent opening of the MSM Sugar Refinery (Johor) Sdn Bhd plant, we have increased production capacity to 2.05 million tonnes per annum, making MSM one of the largest sugar refiners in the world. Manufactured Capital Our strong brand, expertise, capabilities and established technologies steer our business success. We have over 50 years of industry experience. This has ensured our market share dominance in the domestic market. Our production is anchored on quality certified management processes and systems. Intellectual Capital Shareholders & Investment Community
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