MSM Malaysia Holdings Berhad Annual Report 2021

CHAIRMAN’S ADDRESS Uplifting Our ESG Commitments MSM’s Group Sustainability Policy facilitates our commitment to conduct business responsibly through the integration of Environmental, Social and Governance (ESG) considerations throughout our business process. Despite the COVID-19 pandemic, MSM maintained its production momentum and secured sufficient supply of sugar to the nation, and provided job security to all employees. Employee safety and welfare was a top priority during the year. Through the unprecedented pandemic and flooding incidents in FY2021, we stood by our employees with added assistance and heightened medical care insurance benefits for them and their families. We have also ensured our workplaces are safe, conducive and healthy with the achievement of ISO 45001 certification for MSM Prai and Sungai Buloh Warehouse achieved during the year, while MSM Johor’s in the near pipeline. Upholding our corporate responsibility, the Group maintained zakat contribution of RM1 million during the year, and continued to fulfil our community obligations through financial and sugar contributions, as well as volunteerism activities for the good of the community. In addition, we are now invested in nurturing future leaders by providing talented and smart young graduates career opportunities under the Prodigy programme. Our step-up commitment towards ESG received tremendous recognition when The Coca-Cola Company (Coca-Cola) awarded us the contract to supply refined sugar for Coca-Cola’s domestic and international production. We now move forward into FY2022 with confidence and pride, having secured this contract with an estimated value of RM290 million. This accomplishment is an added boost to MSM Group and a testament to our capability in meeting Coca-Cola’s standard of food safety, quality and sustainability requirements. It also excels our reputation to expand internationally to wider markets across the region. The goal in FY2022 isto implement IR4.0 smart systems for our manufacturing, sales and logistics FUNCTIONS. MSM’s full Sustainability Report is available on page 118 Details of BP23 are illustrated in the Corporate Strategy and Business Plan Review on page 70 A Broader Vision Succeeding this year’s Turnaround, FY2022 is staged to be a Resilient year under the guidance of Business Plan 2021-2023 (BP23) which has been prepared under three main principles namely (1) Optimising our assets potential, (2) Strengthening domestic position with intensified regional presence and (3) Improving capital structures. Through ongoing utilisation improvements at MSM Johor, our priority moving forward is to ensure the maximisation of Group capacity that is well supported by the growth in the core business segments namely Domestic (Wholesale and Industry) and Export (refined sugar and value added products). Digital transformation is a key enabler towards further operational efficiencies. We intend to harness digital systems to enhance productivity, improve data collection and accelerate business processes by improving data visualisation and analytics for better decision making. The goal in FY2022 is to implement IR4.0 smart systems for our manufacturing, sales and logistics functions. MSM will also continue to target sustainable growth by widening our focus on the value added sugar segment and re-establishing research and development investments towards product innovation. WHO WE ARE STATEMENT & DISCUSSION BY OUR LEADERS HOWWE OPERATE MSM Malaysia Holdings Berhad ANNUAL INTEGRATED REPORT 2021 54

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