STAKEHOLDERS ENGAGEMENT Vendors, Suppliers & Industry Partners Provide the materials to produce the products and services aimed for MSM’s sustainable growth • Online communications (e-mail, corporate website, social media) • Vendor site visits • Convenient access to procurement systems • Fair and equal evaluation of vendors and their proposals • Communicate fair conditions that satisfy both suppliers and the MSM’s needs Stakeholders Expectations Relevant Material Matters Impact to Capitals • Transparent and open contract/tender negotiations • Support local vendors • Conduct vendor site visits to ensure responsible practices are maintained Response toThese Expectations • Communicate new policies, guidelines or strategies to ensure optimal performance • Transparent reporting and disclosures to ensure smooth collaboration with potential partners • Conduct engagement sessions to ensure vendors’ understanding on the procedures, processes, guidelines, expectations of deliverables and quality • Integrity assessments • Vendor evaluation form • E-Procurement system • Formal and informal engagements Governance M4 Operational Performance M2 Economic Impact M9 Resource Management M7 Service & Product Quality M1 Occupational Safety & Health Performance M3 Engagement Platform Financial Capital MSM Malaysia Holdings Berhad ANNUAL INTEGRATED REPORT 2021 WHO WE ARE STATEMENT & DISCUSSION BY OUR LEADERS HOWWE OPERATE 106
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