STAKEHOLDERS ENGAGEMENT Shareholders & Investment Community Provide constant communications and provide a platform to receive a balanced view of MSM Group’s performance and the challenges faced among investors and the public • Annual reports • Sustainability statements • Quarterly financial announcements • Annual meetings • Sustainable financial returns with prudent cost management • Responsible investments • Integration of ESG elements in business operations • Ethical and responsible business conduct • Strong and experienced management Stakeholders Expectations Relevant Material Matters • Implementation of MSM BP23 for sustainable growth and a further long-term plan (See page 70) • Re-prioritisation of strategies to adapt to the vulnerable market landscape due to the pandemic • Activation of business continuity plan to ensure uninterrupted services • Transparency in corporate reporting and disclosures through multiple platforms • Appointment of directors and senior management with vast experience and knowledge Response toThese Expectations • Strategic engagements with FGV to leverage on their expertise, knowledge, services • Transparent reporting and disclosures • Initiatives to mitigate effects of the pandemic • Future growth for the business • Enhanced commitment to ESG practices Group-wide • Audit and certifications • Improve financial performance • Improve governance, compliance and transparency framework • Quarterly briefings and annual report • Pursue value enhancing opportunities • Enhancing media presence through promotional, diversity and unity campaigns • Annual roadshows (non-deal road shows/investor conferences/corporate days) • Quarterly analyst briefings • Online communications (e-mail, corporate website, social media) Financial Management M6 Macroeconomic Conditions M5 Governance M4 Resource Management M7 Economic Impact M9 Engagement Platform Impact to Capitals Intellectual Capital Financial Capital MSM Malaysia Holdings Berhad ANNUAL INTEGRATED REPORT 2021 WHO WE ARE STATEMENT & DISCUSSION BY OUR LEADERS HOWWE OPERATE 104
RkJQdWJsaXNoZXIy NDgzMzc=