MSM Malaysia Holdings Berhad Annual Report 2021

Impacts • Sustainable talent pool for growth and expansion • Becoming an attractive workplace of choice Impacts • Infrastructure investments and services supported • Indirect economic impacts • Adhering to environmental, safety and health industry standards for good business continuity Impacts • Local community engagement and development programmes • Impact to surrounding communities and mitigating actions Our Response • Continued investment in training and development • Nurturing culture and shared values through internal engagements via townhall, intranet and newsletter • Management dialogues with employees and union representatives • Create a more conducive working environment through employee engagement and feedback • Offer better packages based on performance and productivity of refinery • Provision of unique employee value proposition and benefits • Establishment of Prodigy Programme initiative Our Response • Employment opportunities • Socioeconomic operational impact and initiatives • Employ a diverse workforce from different backgrounds and professional expertise in operations and business support • Transparent and open contract/ tender negotiations • In ensuring readiness, we conduct BCM testing involving and/or taking into account the stakeholders and the surrounding community Our Response • Volunteerism to Social and Environmental causes • Continued commitment to CSR programmes • Tithe and alms giving through Zakat and Wakalah • Responsive and viable contribution to community interest and needs • Support for key community developments and activities • Sponsorship and donations Talent Development Economic Impact Community Empowerment • MSM’s Sustainability Initiatives on Social: Economic Impact Link to Strategy Link to Strategy • MSM’s Sustainability Initiatives on Social: Community Empowerment • MSM’s Sustainability Initiatives on Social: Talent Management Link to Strategy S3 S4 Increase Growth in Domestic Volume Growth in Value Added Segment Sales Strategic Capital Management Export via Strategic Partnership Monetise Non-core Asset S3 S4 S5 S6 S7 Improve MSM Johor’s Production Capability, Yield and Refining Cost Improve Sales & Distribution through Territory Consolidation and Area Demarcation S1 S2 SUSTAINABILITY JOURNEY HOWWE ARE GOVERNED FINANCIAL STATEMENTS ADDITIONAL INFORMATION 101

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