MSM Malaysia Holdings Berhad Annual Report 2020

SUSTAINABILITY REPORT SOCIAL SUSTAINABILITY EMPLOYEE RELATIONS GRI-405: DIVERSITY AND EQUAL OPPORTUNITY MSM is committed to a safe and inclusive workplace that embraces and promotes diversity and equal opportunity, and is free from discrimination and harassment. We recognise workforce diversity as an organisational strength and competitive advantage in retaining and attracting the best people to improve our business performance. We value, respect and leverage the unique contributions of people with diverse backgrounds, experiences and perspectives to enhance understanding of the needs of our customers and provide innovative solutions and exceptional customer service to an equally diverse community. To this end, we have also established feedback channels for employees to raise concerns, identify amiable solutions and report instances where they feel violated, disrespected or treated unfairly. As part of our Whistleblowing Policy, we have in place structured grievance and complaints process to encourage employees to report these potential violations without fear of reprisal. Our Employee Work Policy (“Policy”), communicated in the employee handbook, outlines clear guidelines towards nurturing a workforce that is fair and inclusive. This policy protects the rights of all employees against unlawful acts of discrimination. Though MSM’s workforce within our refineries tends to be male dominated, in light of factory, machinery and work shift demands; we are on a journey to balance out gender diversity at all levels. In 2020, we recorded a 4.4:1 male to female ratio at manager level compared to 4.3:1 in 2019. More effort will be directed towards coming closer to the recommended target of 30% female representation at all levels. Total Employees Gender Diversity 2019 1,249 2020 1,049 1,084 165 893 156 By Entity MSM Perlis (Plantation) 2019 34 2020 8 MSM Perlis (Factory) 2019 356 2020 67 77.8% 22.2% 50% 50% 28 6 4 4 86.2% 13.8% 82.1% 17.9% 307 49 55 12 MSM Prai 2019 495 2020 536 MSM Johor 2019 261 2020 323 90.3% 9.7% 89.6% 10.4% 447 48 480 56 85.8% 14.2% 84.2% 15.8% 224 37 272 51 MSM Logistics 2019 49 2020 49 MSM Holdings 2019 52 2020 66 93.8% 6.2% 89.8% 10.2% 46 3 44 5 57.7% 42.3% 57.6% 42.4% 30 22 38 28 MSM MALAYSIA HOLDINGS BERHAD Annual Repor t 2020 58 CHAIRMAN’S STATEMENT DELIVERING VALUE MSM OVERVIEW MANAGEMENT DISCUSSION & ANALYSIS GROUP FINANCIAL REPORT