MSM Malaysia Holdings Berhad Annual Report 2020

08 Six Capitals 09 Strategic Performance 10 Shaping Material Matters 14 Linking the Capitals & Material Matters to Strategy, Sustainability & Risks About This Report 04 Chairman’s Statement 01 DELIVERING VALUE 16 Corporate Profile • Vision, Mission and Values • Key Highlights 17 Corporate Milestones 18 Corporate Structure 19 Organisational Structure 20 Corporate Information 21 Key Moments 22 Awards and Certifications 02 MSM OVERVIEW 23 STRATEGIC REVIEW 23 Group Chief Executive Officer Review 28 MSM Strategy 30 Key Risks & Mitigations 32 Global Presence 33 Market Landscape 34 GROUP FINANCIAL REVIEW 36 BUSINESS REVIEW 36 Raw Sugar Sourcing & Procurement 38 Operational & Refining 41 Commercial & Downstream 43 Supply Chain Management 03 MANAGEMENT DISCUSSION & ANALYSIS 45 5-Year Financial Summary 46 Statement of Financial Position 47 Quarterly Financial Performance 47 Statement of Value Added 48 Segmental Analysis 49 Sales Analysis 50 Investor Information 52 Financial Calendar 53 Our Sweet EES Journey 54 Economic Sustainability 55 Environmental Sustainability 58 Social Sustainability 04 05 GROUP FINANCIAL REPORT SUSTAINABILITY REPORT 10 th OF MSM MALAYSIA HOLDINGS BERHAD 10.00 a.m. Broadcast Venue at Alpha Meeting Room Level 21 Wisma FGV Jalan Raja Laut 50350 Kuala Lumpur, Malaysia 17 June 2021 Thursday ANNUAL GENERAL MEETING CHAIRMAN’S STATEMENT pg. 04 contents t a b l e o f