MSM Malaysia Holdings Berhad Annual Report 2020

Mitigation Description Risk Category Market Risk Competitive sales Competitive sales will lead to a reduction in market share and lower profit margins i. Engage with government to curb and monitor the number of sugar import AP issuances ii. Staying responsive to customer feedback and providing good follow-ups to issues raised. Regular visits to improve customer relationships iii. Close monitoring of market demands and competitors’ activities iv. Ensure reliable supply and convenient delivery of good quality sugar Catastrophic Risk Pandemic and movement control orders (MCO) by Government The outbreak now constitutes a global health emergency that can affect the productivity of an organisation and even a country’s economic i. Forcing governments (local and/or abroad) to take extreme preventive and mitigating measures on a wide scale over a period of months including travel bans ii. All employees/contractors have to abide to the Standard Operating Procedures initiated by the government while working Catastrophic Risk Health and safety of our workers Industrial accidents and health pandemics can lead to lowering of repute, loss of reliability and contamination of products. Quality is of paramount importance i. Ensure all employees are aware of matters pertaining to hygiene, health epidemics and cleanliness and trained on contamination prevention procedures in order to prevent operational disruptions ii. Fully comply with Industrial Safety and environment regulations by reducing our Lost Time Injury MSM MALAYSIA HOLDINGS BERHAD Annual Repor t 2020 31 SUSTAINABILITY REPORT EFFECTIVE LEADERSHIP CORPORATE GOVERNANCE FINANCIAL STATEMENTS ADDITIONAL INFORMATION DETAILS OF THE ANNUAL GENERAL MEETING