MSM Malaysia Holdings Berhad Annual Report 2020

NEXT-GEN UNIQUE EXTENSIBILITY Present initiatives are ongoing in elevating the workplace environment and infrastructure to adapt to the new normal with work from home and remote connectivity via Cloud technologies. These include enabling virtual conference-call meetings, digital signatures and counterpart documents execution. We intend to optimise current technologies wherever possible while investing to latest technologies to access better speed and resiliency. New investments, as highlighted above, will include advanced ERP business solutions in key functions like commercial and finance to promote high speed, accuracy and integration; enhancing our plants capabilities towards enhanced precision, automation and quality; and realising a digital supply chain that integrates route management, inventory level, order processing and delivery actions under one common platform. IN CONCLUSION Having been appointed as MSM GCEO only recently on 1 February 2021, I take this opportunity to express my gratitude to the Board of Directors for entrusting me to lead the Group. I would also like to thank Encik Fakhrunniam Othman who has served as Acting GCEO since September 2020 and the dedicated MSM team for performance and delivery in the right direction. We remain guided by the BP21 initiatives and goals that have been set in place in this strategic roadmap in sustaining MSM’s turnaround journey, staying resilient and building on emerging opportunities. In addition, we will be enhancing MSM’s regional position to greater heights in unlocking further potential in the road ahead and in creating greater shareholder value and benefits for the employees. Barring unforeseen circumstances, the strategies and measures put in place should set the Group on a path of steady growth. My focus is to effect organisational transformation towards global benchmarks in business and operations, drive growth, accelerate stronger value delivery and address current issues and challenges with responsiveness and agility. I am confident we can persevere and succeed with the benefit of experienced employees, established market position and expanded capacity. We will continue to engage positively with our stakeholders and look forward to delivering sustainable growth and emerging stronger in 2021 with full support from our shareholders, Board, Management, employees and stakeholders. Thank you. SYED FEIZAL SYED MOHAMMAD Group Chief Executive Officer OPTIMISATION CORE TRANSFORMATION FOUNDATION ERP OPTIMISED Scale Efficiency + Effectiveness SPECIFIC PROCESS Experiences with Unique Outcomes CONFIGURED + CONNECTED Smart Facilities + Networked INNOVATION New Business Models + Value Services INDUSTRY DISRUPTION Existing Environment CLOUD & CONNECTIVITY MOBILITY & MODERN USER EXPERIENCE IOT, AUTOMATION DIGITAL SUPPLY CHAIN NEW INDUSTRY MODEL SCHEDULING & PLANNING DOCUMENTATION DIGITALISATION EQUIPMENT MONITORING INTELLIGENT DECISION SUPPORT (AI) INVENTORY LOT TRACK & SCANNING EXCEPTIONAL MANAGEMENT ADVANCED DEMAND PLANNING ADVANCED BUSINESS INTELLIGENCE COLLABORATION EQUIPMENT MAINTENANCE 2019 - 2021 2022 2023 MSM MALAYSIA HOLDINGS BERHAD Annual Repor t 2020 27 SUSTAINABILITY REPORT EFFECTIVE LEADERSHIP CORPORATE GOVERNANCE FINANCIAL STATEMENTS ADDITIONAL INFORMATION DETAILS OF THE ANNUAL GENERAL MEETING