MSM Malaysia Holdings Berhad Annual Report 2020

BUSINESS CONTINUITY MANAGEMENT MSM Group fully recognises the importance of maintaining a comprehensive Business Continuity Management for its integrated sugar processes and sugar trading environment. The objectives of the Business Continuity Management are as follows: • To sustain organisational survival during a crisis by protecting human life and facilitating the resumption of critical business processes in a timely manner; • To minimise losses during disaster or business disruption; • To ensure that the provisioning of key products continues to be maintained at an acceptable level; and • To safeguard the reputation and image of the Group. Most businesses are likely to experience significant disruption to their business-as-usual operations and will face business underperformance throughout the duration of the COVID-19 crisis. To help address these challenges, MSM Group come out with the COVID-19 Response Plan. The COVID-19 Response Plan has taken into consideration the following: Action taken by MSM Group: Put People Safety first • Initiate or expand flexible work arrangement • Initiate Work from Home • Provide infection protection • Issue regular, transparent communications that reassure employees and align with current government policy Reshape strategy to maintain business continuity • Determine how the crisis affects budgets and business plans • Monitor domestic and foreign government initiative or support Build resilience and prepare for recovery • Execute revised strategies and continue to monitor the situations • Make decisions and take actions during the crisis with recovery in mind The MSM Group call tree structure was reviewed and enhanced as part of the Business Continuity Plan (BCP). The structure review is to ensure the effectiveness of the BCP designed for MSM Group. The importance of the call tree structure: • Broadcasting the management decision to specific designated parties (internal and/or external) of an incident • Confirmation of facts/information by employees • Headcount confirmation and employee condition identification in the incident The call tree structure: Employees’ safety 01 Evacuation of affected area in office/factory 02 Seek KKM advice 03 Initiates and decontamination (sanitise) of the affected areas (subject to floor plan and KKM’s instruction) 04 Tier 1: Head of Division/ Department Tier 2: Recovery Team 1/ Recovery Team 2 Tier 3: Non Recovery Team Group Chief Executive Officer/ Group Chief Operations Officer/ Chief Financial Officer/Head Operating Officer MSM MALAYSIA HOLDINGS BERHAD Annual Repor t 2020 121 SUSTAINABILITY REPORT EFFECTIVE LEADERSHIP CORPORATE GOVERNANCE FINANCIAL STATEMENTS ADDITIONAL INFORMATION DETAILS OF THE ANNUAL GENERAL MEETING