MSM Malaysia Holdings Berhad Annual Report 2020

SHAPING MATERIAL MATTERS In our ongoing commitment to long term business sustainability, MSM reviews previously identified material issues periodically through surveys with internal and external stakeholders. In 2020, we have identified, reviewed and analysed 12 most material issues based on our business strategies as well as social, environmental and corporate commitments. Our Board of Directors (BOD) and Group Chief Executive Officer (GCEO) have validated these 12 issues, with the first 6 issues being charted ‘High’ in the materiality index, carrying notable impacts and of high concern to our stakeholders. The 2020 survey involved our customers, employees, suppliers, media analysts, investors and NGOs. 1 Service & Product Quality 2 Operational Performance 3 Occupational Safety & Health Performance 4 Governance 5 Environmental Assessment 6 Macroeconomic Conditions 7 Managing Regulators 8 Financial Management 9 Resource Management 10 Talent Development 11 Economic Impact 12 Community Empowerment Significance to Stakeholders Significance to Business 1 11 4 6 7 8 5 9 2 3 12 10 Legend: Environmental Economic Social MSM MALAYSIA HOLDINGS BERHAD Annual Repor t 2020 10 CHAIRMAN’S STATEMENT DELIVERING VALUE MSM OVERVIEW MANAGEMENT DISCUSSION & ANALYSIS GROUP FINANCIAL REPORT