MSM Malaysia Holdings Berhad Annual Report 2019

MANAGING REGULATORS • Regulated under the Price Control and Anti-Profiteering Act 2011 • Ensure compliance and effective applications of regulations • Protects and enacts the domestic sugar policies and local players • Government, Regulatory Agencies & Statutory Bodies • Customers & Industry Players • Suppliers/ Business Partners • Communities • Enhance policies, procedures and risk practices in line with regulatory standards. • Close monitoring of industry and regulatory developments worldwide. • Active engagement with related agencies to collaborate on APs, compliance, smuggling, safety and environmental matters. Refer to pages 26, 98-102, 103 TALENT DEVELOPMENT • Availability of skilled and adequate manpower in the sugar industry • Increase in minimum wage policies • Succession management plan • Long learning cycle for technical entry level employees • Investors, Analysts & Media • Employees • Communities • Supervisory and technical training programmes for executives & non-executives, i.e. Graduate Management Trainee (GMT) programme and Staff Mobilisation programme. • Mechanisation and productivity enhancement initiatives to reduce dependence on labour. • Robust development and training programmes to fill capability gaps in sustaining long-term performance. • Invest in learning and training development. Refer to pages 26, 54-58 SOCIAL & ENVIRONMENTAL EMPOWERMENT • Reputational risks concerning issues of integrating Economic, Environmental and Social (EES) and UN-SDGs standards within our operations and throughout our supply chain • Government, Regulatory Agencies & Statutory Bodies • Investors, Analysts & Media • Customers & Industry Players • Suppliers/ Business Partners • Employees • Communities • Flawlessly implement EES sustainability standards in accordance to UN-SDG’s. • Ensure local and international product certifications and compliance, in line with stakeholder expectations. • Manage supply chain risks by fostering traceability, sustainability and engagement with suppliers. • Engagement and inclusion of stakeholders with collaborations, e.g. volunteerism etc • Foster socio-economic development in Penang, Perlis and Johor. Refer to pages 49-53 OCCUPATIONAL SAFETY & HEALTH (OSH) • Adhering to safety and health industry standards to reduce fatalities, injuries, accidents and illnesses of our employees, their families, contractors and customers • Government, Regulatory Agencies & Statutory Bodies • Investors, Analysts & Media • Customers & Industry Players • Suppliers/ Business Partners • Employees • Communities • Excellent implementation of Occupational Safety and Health (OSH) Systems and Standards. • Continuous improvement of our OSH systems with a goal of achieving Zero Harm and minimal Lost Time Injury (LTI). • Yearly testing of Business Continuity Plan (BCP) and development of Crisis Communications Plan (CCP) to ensure business continuity. • Increase awareness and accountability by implementing and monitoring Health, Safety and Environment (HSE) campaigns and activities. • Develop a proactive HSE culture by ensuring continuous reporting cycle via bi-monthly HSE meetings. • Implement mandatory safety briefings. Refer to pages 60-62 MATERIAL MATTERS AFFECTED STAKEHOLDERS MITIGATION STRATEGY FOR MORE INFORMATION 11 DELIVERING VALUE 01