Dagang NeXchange Berhad Annual Report 2019

annual report 2019 81 Through our IT & eServices arm, we offer solutions related to Trade Facilitation, System Integration, Global Halal Services and Financial Technology. Our Energy arm is involved in providing Drilling & Oilfield services, Equipment and Maintenance services and Upstream Oil & Gas. With a cumulative experience spanning 50 years in construction engineering, telecommunications and Information Technology, we are synonymous with Malaysia’s National Single Window, a Trade Facilitation system we designed, implemented and operated for the Government of Malaysia for more than 30 years. We continue to exclusively operate and maintain the system for the Government and have earned numerous industry recognitions, including, amongst others, the Industry Excellence Award for eCommerce at the ASEAN Business Excellence Award in the Digital and Technology category. We pride ourselves on offering effective, workable and commercially realistic solutions to meet our client’s requirement. Our reputation for pragmatic services is the result of the emphasis we place on understanding our client’s objectives, priorities and requirements. An important element of this is the close working relationship we foster with them – we place a premium on understanding their commercial strategies and goals and defend their competitive edge. OUR APPROACH 1. Depth of Technological Know-How, Breadth of Technical Expertise We leverage on the technological expertise of our highly qualified teams of certified engineers and technical analysts, and draw upon our project managers’ industry experience with regulatory bodies, promoters and financiers to provide added value in our ideas and input. 2. Domestic and Regional Expertise Our technology driven experience and problem-solving skills in the industry extend not only to large scale projects in Malaysia, but also to several mission critical assignments internationally in Indonesia, Laos, Myanmar, the United Kingdom, Vietnam and Senegal. 3. Holistic and Integrated Approach We have extensive experience in engaging, consulting and advising sponsors, intermediaries and end users across the spectrum of projects to devise workable and reliable solutions for our clients. For example, we house our IT infrastructure solutions, application development team and info security services under one roof, so that our clients benefit from a one-stop, full-service facility and seamless delivery of services. 4. Quality Assurance To ensure consistent quality of service standards, we place emphasis on standard operating procedures in our workflow. This ensures that all deliverables are produced and presented in a timely manner, and documents and advice we provide are reviewed and approved by superiors with relevant expertise and one who is a subject matter expert. We also go to great lengths to preserve data confidentiality to safeguard the interests of our clients. SUSTAINABILITY REPORT